Cancellation & refunds

01. Before paying

Review the plan, duration, features, and amount before confirming checkout. Free onboarding does not require payment. Paid plans cover the listed platform services; a payment does not guarantee a match or marriage.

02. Cancelling checkout

You can close the payment window before completing a payment. If a payment was already authorised or debited, closing the window does not necessarily reverse that payment. Check your payment-provider confirmation and contact us if the status is unclear.

03. Failed, duplicate, or unconfirmed payments

If money was debited but your subscription is not active, do not repeatedly pay again. Contact us with your registered phone number, plan name, transaction date, amount, and payment or order reference. We will need to reconcile the transaction with the payment provider.

Report duplicate charges, an incorrect charge, or a paid service that was not made available so the issue can be reviewed. Never include a UPI PIN, full card number, banking password, or OTP.

04. Requesting a cancellation or refund

Email our contact address with the subject Cancellation or refund request, the payment reference, and the reason for the request. Each request is reviewed against the transaction status, the service purchased and delivered, and applicable consumer rights.

An unsatisfactory match, an unanswered proposal, or a family’s decision not to proceed is not by itself a guarantee of a refund. Equally, this policy does not remove remedies available for an incorrect charge or a service deficiency under applicable law. Ask for clarification before purchasing if a cancellation condition is important to you.

05. How an approved refund is handled

Where a refund is approved, the amount and processing details will be communicated to you. Refunds are normally routed through the payment provider to the original payment method; bank and provider processing times can vary. Contact us with the reference if a confirmed refund has not appeared.

Account deletion does not automatically submit a refund request. Please identify both requests if you want to close an account and raise a payment concern.