Who can create a profile?
Adults legally eligible to marry can use the service. A parent or guardian can manage a profile with the adult candidate’s informed permission. Profiles for minors are not permitted.
How do I get started?
Choose Get started, enter the family details and your phone number, and verify the OTP. Then complete the candidate’s profile and preferences in your customer account.
Is registration free?
Free onboarding lets you begin your family profile without a payment. Check the pricing section for the current paid plans, duration, and included features.
What happens when I choose a paid plan?
Select a plan and continue. If you are new, complete registration first; your choice stays selected. You then explicitly continue to Razorpay checkout. A subscription is active only after payment verification.
Can visitors see my profile?
The platform includes public browsing. Information displayed on a public profile may be visible without signing in. Review your profile and media-sharing choices, and contact us if you have a privacy concern.
Are family conversations private?
Messages are accessible to room participants and may be accessible to assigned staff for assistance or moderation. Do not forward another family’s messages or photos without their permission.
Does verification guarantee a match is genuine?
No. A review or verification indicator is not a guarantee of identity, every profile detail, compatibility, or marriage. Involve trusted family members and make independent checks.
What if payment is debited but my plan is not active?
Avoid paying again immediately. Contact us with your registered number, transaction date, amount, and payment reference so the payment can be checked.
How can I correct or remove my information?
Use your customer profile to edit available fields and manage uploads. For account deletion, consent withdrawal, or information you cannot change yourself, contact us with the subject Privacy request.
How do I report harassment or a profile made without consent?
Use customer support or contact us directly. Include the profile reference and a brief explanation. Never send your OTP or banking credentials. For immediate danger, contact local emergency services.
Need a personal answer? Contact our team →